The future of healthcare and healthcare coverage is surrounded by speculation. As costs continue to rise1 and changes to legislation remain in the air2, millions of Americans may soon be making changes to how they manage their healthcare choices. While the healthcare industry has historically been reluctant to latch on to alternatives to costly care, the tide seems to be turning 3. One of those alternatives is harnessing the power of the digital to make healthcare more accessible and less costly: telemedicine.
Healthcare prices rose by almost 20%6 from November 2010 to November 2016 due to increased costs of hospital services, health insurance, and prescription drugs. Telemedicine can help to lower costs7 via the use of remote analysis services that allow providers to work as a pooled resource. Providers can also reduce system costs by leaning on technology for digital consultations and by relying on remote technologies to move patients from inpatient to outpatient care.
It can improve access.
Telemedicine isn’t the new innovation on the block; it’s been providing access to healthcare for over 40 years8. The National Telehealth Policy Resource Center reports that it increases access9 to remotely located patients who need clinical services as well as remotely located hospitals, allowing them to provide emergency and intensive care services.
It can help manage consumer demand.
Telemedicine meets patients where they are. Providers can connect with patients via phone, video, smartphone, or computer, reducing travel time, anxiety, and time away from family and responsibilities. But demand for personal attention in the comfort of one’s home isn’t the only driving force igniting the popularity of telemedicine. The rising number of patients4 who manage chronic illnesses are also looking for consultation and monitoring opportunities in consideration of their lifestyles and needs.
Do you want to learn more about offering products with telemedicine benefits to your clients?
Health Insurance Innovations, Inc. is a leading developer and administrator of affordable, web-based individual health insurance plans and ancillary products. We help consumers address their health insurance needs by offering access to a number of products offered by various insurance carriers.
Health Insurance Innovations is proud to announce a new partnership with CallMiner, a proud provider of scalable speech analytics solutions with 14 years of industry leadership.
HIIQ will utilize CallMiner’s cloud-based analytics platform, a solution that gathers intelligence from agent-to-customer telephone interactions, to better improve the customer experience and to build consumer and regulatory confidence.
“At HIIQ, we are committed to providing the best service to our customers and the insurance carriers we work with, and to continue improving our market-leading compliance processes,” said Gavin Southwell, CEO for HIIQ. “To help do this, we searched for a responsive partner that could support us flexibly and efficiently.”