Frequently Asked Questions

What services are provided by HIIQ?

Health Insurance Innovations (HIIQ) is a billing resource for your clients and a technology resource for you as well as your clients. By logging into your Agent Portal via our platform, you can:

  • Access your personalized product links
  • View commissions
  • Assess all business, including unsuccessful transactions and upcoming terminations
  • Manage a variety of reports
  • Download product training materials

And much more!

In partnership with your insurance carrier, HIIQ manages the billing of your clients’ policies and provides access to all of their important insurance documents. By logging into their Member Portal via our platform, your clients can:

  • Update billing information and mailing address
  • View and download policy documents
  • Access contact information for carriers, claims administrators, associations, and HIIQ Customer Service
  • View, download, and print ID cards

And much more!

I need to log into my Agent Portal for the first time. What should I do?

Retrieve your welcome email and login with the your username and password provided.

I can’t remember my Agent Portal password. What should I do?

You have two options:

  1. Select Forgot Your Password from the login screen. From there, enter the email address associated with your policy to receive an email with a new password.
  2. If the first option is unavailable, reach out to Sales Support at 877-376-5831 Monday – Friday 8:30am – 5:00pm EST.

HIIQ is a paperless company. Does that mean that agents should not submit paper applications?

That is correct. All business should be submitted digitally.

How often will I be paid?

Access your welcome email to view your schedule of payments.

I want to expand my portfolio and quote new products. What should I do?

Reach out to Sales Support at 877-376-5831 to learn more about what products are available to you.

I want to quote products in additional states. What should I do?

Reach out to Sales Support at 877-376-5831 to learn more about state availability.

My client has a question about her insurance benefits. Where should I direct her?

Your client can log into her Member Portal and do the following:

  • Click My Plan from the middle navigation bar.
  • Scroll to the Insurance Certificate/Policy link.

Your client’s claims administrator can assist her with any further coverage questions.

My client has a question about a claim. Where should I direct him?

Your client can log into his Member Portal and do the following:

  • Click Contact from the middle navigation bar.
  • Scroll to the contact information for your claims administrator.

Your client can also refer to his ID card(s) for claims administrator contact information as well. To access a digital version of the card, he can click on My Plan from the middle navigation bar and scroll down to select Download ID Card.

My client has a question about billing and/or would like to cancel her policy. Where should I direct her?

If your client would like to review or update their billing information, please ask her to login to her Member Portal and click Update Payment Information.

If your client would like to speak with a representative about billing concerns or would like to cancel her policy, please ask her to call HIIQ Customer Service at 877-376-5831.

My client needs to access his ID card and other fulfillment materials. What should he do?

Your client will receive a welcome letter that includes his ID card(s) for any short-term medical, limited medical, and dental policies he has purchased.

He can expect to receive those materials within 7-10 days after his purchase. All other product types are fulfilled online only.

He will also receive a welcome email that provides his login credentials to his Member Portal where he can view, download, and print any of his fulfillment materials.